FAQ's

How do I customize my Pom Pony?
When you select the pattern you want, you can select the quantity and then click you will select from the color choice options specific to your pattern.

I want to order multiple Pom Pony's from the same pattern, but in different colors. Can I do that?
Yes, as long as you meet the minimum order for each. You will have to add each item to the cart individually and then select the colors for each. For example, if you want chevron in black and white, and also chevron in green and gold, you will add at least 10 chevron to your cart then select the black and white colors. Then, you can continue shopping to add another set of at least 10 chevron item to your cart and select the green and gold colors.

Do you offer team discounts?
Yes! Discounts are available when you order more than 11 Pom Pony's and bulk discounts available for ordering more than 50 Pom Pony's. Visit our Team Discounts page for details.

What is the best way for my team to order our Pom Pony's?
Select a single person to be in charge of placing the order, so that you can submit your order at once and receive a team or bulk discount. Prior to ordering, your team can meet and decide on the pattern and color choices, then one person can place your order on our website.

What if I make a mistake during my order?
If you make a mistake such as selecting incorrect colors, patterns or quantity you must email us within 24 hours of your order time at thepompony@gmail.com to let us know the specifics of the error and the correct order options and we can accommodate your change. After the 24 hour time frame, your order will be pushed into production and can no longer be changed.

Can I get a refund?
No. All Pom Pony's are made-to-order custom products and are non-refundable.

Is your product guaranteed?
Yes. Please see our Guarantee Policy.