Refund & Guarantee Policy

Due to the fact that Pom Pony’s are custom made to order, we do not offer any refunds once an order has been made and paid for.

POM PONY GUARANTEE All of our products are guaranteed for 1 year. Hardware Should any buckles fail; we’ll repair or replace them at no charge. Webbing Should the webbing tear from material defect, we will repair or replace your Pom Pony at no charge.

We do not cover shipping costs for items returned to us for repair.